Privacy Policy

Last Updated: 1 Oct 2021

Your privacy matters to us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.pawbeanscollective.sg (the “Site”), by Pawbeans Collective and its affiliates (“we,” “us,” "our," or "PBC").

 

PERSONAL INFORMATION WE COLLECT

Information needed to place an order on Pawbeans Collective.

We collect personal information about you when you place an order on Pawbeans Collective. Without it, we may not be able to provide you with all services requested. This information includes:

- Contact Information such as your first name, last name, phone number, postal address, and email address.

Information you choose to give us.

You can choose to provide us with additional personal information. This information may include:

- Additional Profile Information such as gender, date of birth, preferred language(s), city, personal description, information about your family, home and/or cat(s)/pet(s).

- Other Information. Such as when you fill in a form, add shipping instructions, respond to surveys, participate in promotions, communicate with our customer care team, or share your experience with us. This may include health information if you choose to share it with us.

Information Automatically Collected by Using and Purchasing from Pawbeans Collective.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, bank account numbers, email address, and phone number). We refer to this information as “Order Information.”

When you use Pawbeans Collective website and make an order, we automatically collect personal information. This information may include:

- Usage Information. Such as the pages or content you view, searches for products and any other actions on this website.

- Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, IBAN information, your address and other related transaction details.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- perform analytics, debug and conduct research, provide customer service,

- send you messages, updates, security alerts, and shipping notifications,

- to facilitate your requests or for any other purpose you authorise,

- personalise and customise your experience based on your interactions with Pawbeans Collective website, your search and order history, your profile information and preferences, and other content you submit,

- verify or authenticate information provided by you,

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

- with your consent, send you promotional messages, marketing, advertising, and other information based on your preferences, social media advertising through social media platforms, and other information that may be of interest to you based on your preferences,

- personalise, measure, and improve our advertising,

- administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Pawbeans Collective or its third-party partners,

- analyse characteristics and preferences to send you promotional messages, marketing, advertising and other information that we think might be of interest to you, and

- invite you to events and relevant opportunities.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).



SHARING YOUR PERSONAL INFORMATION

 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use BigCartel to power our online store--you can read more about how BigCartel uses your Personal Information here: https://help.bigcartel.com/privacy-policy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our Rights.

We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorised third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against Pawbeans Collective, (iii) to respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability, (iv) to protect the rights, property or personal safety of Pawbeans Collective, its employees, its Customers, or members of the public. 

Where appropriate, we may notify Customers about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to Pawbeans Collective, our Customers, or expose Pawbeans Collective to a claim of obstruction of justice.



BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Opt Out from Marketing Communications.

You can change your marketing preferences at any time by either clicking the "unsubscribe" link at the bottom of any marketing email.

 

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/help/568137493302217

INSTAGRAM - https://help.instagram.com/615366948510230

GOOGLE - https://www.google.com/settings/ads/anonymous

PAWBEANS COLLECTIVE - Change your user account settings, click "unsubscribe" at the end of the email, or by sending us an email to [email protected].

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.



DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.



DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Data Erasure.

In certain jurisdictions, you can request that your personal information be deleted. Please note that if you request the erasure of your personal information:

- We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety.

- We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Pawbeans Collective may keep information for tax, legal reporting and auditing obligations.

- Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via our Contact form or send us an email to [email protected].

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Singapore, Canada and the United States.

 

MINORS

The Site is not intended for individuals under the age of 18 years old.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. 

This Privacy Policy should be read in conjunction with our:

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected].